FREE SHIP ALL OVER INDIA

DISPATCH TIME 4-5 WORKING DAYS AS IT IS MAKE TO ORDER PRODUCT

• Is Cash On Delivery (COD) option available?

Yes, All Products have COD option to pay. 

• How many days it will take to dispatch?

It usually takes 4-5 working days to dispatch from our store. AS IT IS MAKE TO ORDER PRODUCT.

• In how many days i will get my order?

You will get in 4-5 working days after dispatch.

• How can I track my order?

Once we ship your order from our store, you will get Tracking id by SMS or Email. If you find any kind of difficulty, You can email us at support@vastramoksha.in or whatsapp 7851086544

• Is there any offers? If Yes, how can I get it?

Yes, you will find all our running offers below BUT IT NOW button. If products are more than 10, to get bulk order discount, you can email us at support@vastramoksha.in or message or call us to our customer support number 7851086544. 

• How do I request an exchange, refund, or submit a complaint?

For any exchange, refund, or complaint requests, please contact us via email only. This helps us maintain proper documentation and resolve your concerns efficiently.

Send your request to: support@vastramoksha.in within 2 days of delivery.

Please include the following details in your email:

Order number or invoice number

A description of the issue (e.g., Exchange/ refund request, damaged product, wrong item received, etc.)

Photos or videos (if applicable)

For More Details You can read customer support policy

• What is refund & exchange policy?

Yes, we accept refund & exchange request. For more details, please read our REFUND AND EXCHANGE POLICY.

• Why can't I contact you via whatsapp or phone call for exchange, refund or complaints?

To ensure a smooth and efficient process, we handle all exchange, refund, and complaint requests via email only. This allows us to properly document and track your request, ensuring timely resolution. If needed, our team will follow up with you for any further clarifications.

For general inquiries, you can reach us on WhatsApp or our support number 91-7851086544. However, any complaint or return request will need to be submitted via email.

• What if I can not send an email for my exchange, refund or complaint request?

If you have difficulty submitting your request via email (e.g., limited digital access), please reach out to us on support number or WhatsApp 91-7851086544 and we will assist you in submitting your request via email support@vastramoksha.in

• What if, I receive damaged/different
  product?

We dispatch parcel after QC (quality check) process so that customer need not to face such kind of issue.  All customer are requested to make an opening video of product, in case you get any damaged/different product after QC, you can share that opening video to us by whatsapp or email. If you receive any damaged/different product, all responsibility lies on VASTRAMOKSHA. You will get fresh & new product. Reverse pick up will be done by VASTRAMOKSHA. 

• What if, parcel is damaged while receiving courier?

In this case, customer need not to accept order. Customer should immediately inform us, and we will send new product  to customer in replace of that product. 

• What if, courier boy are asking more money than ordered value?

In this case, customer need not to accept order. Customer should immediately inform us, and we will take action
accordingly. 

VastraMoksha
117, 1st Floor, Saadh Mohalla, Sanganer, Jaipur, Rajasthan, 302029
Country of Origin: India